Sending clients a computer-generated happy birthday email doesn’t strike me as a genuine way to build brand loyalty. I know the business owner didn’t remember the birthday and think about it the night before. The email won’t encourage the person who received it to schedule an appointment. Sending a hand-written card would be much more personal.
Don’t cold call people on their cell phones. That does not make you business savvy. That makes you annoying.
When sending out emails to try to increase membership, do not misspell the word membership.
Free webinars are not truly free if you follow up with constant cold calling. If free webinars are any good, business comes naturally.
Company’s automatic phone service gives me inaccurate information. Technology saved the company time but wasted mine.
Employee tells customer he doesn’t like how the President is running country. Even if provoked, politely pass on such talks.
Don’t charge so much for shipping that customers are better off buying the item for more elsewhere.